FAQs
Let's begin a conversation to build lasting partnerships.
General Questions
Trending Questions
Most pets benefit from grooming every 4–6 weeks. This helps maintain healthy skin, prevent matting, and keep them looking their best. Frequency may vary based on breed and coat type.
A typical session includes bathing, brushing, nail trimming, ear cleaning, and haircut or styling. Additional services like de-shedding or flea treatments can be requested during booking.
Grooming sessions typically last between 1.5 to 3 hours. Duration depends on your pet's size, coat condition, and specific services requested. We'll inform you of any delays.
For safety and efficiency, we recommend owners wait outside. Pets often remain calmer without their owners present. However, special arrangements can be discussed if necessary.
Yes, our groomers are trained, certified, and have extensive experience. They handle pets with care, ensuring a comfortable and safe grooming experience tailored to each pet's needs.
Ensure your pet has relieved themselves and is calm. Bring any medical records if applicable. Inform us of any health issues or special requirements beforehand.
Get in touch
Effortless Support, Tailored for Every Pet Parent.
12 Gelston Park Road Wagga Wagga NSW 2650
kennes@gmail.com
Phone : (02) 6928 5512
Dedicated help and guidance for all your pet care questions
Billing Inquiries
Most Common Inquiries
We accept cash, credit/debit cards, and mobile payments. All transactions are processed securely to ensure your information remains protected.
Yes, a 50% deposit is required upon booking. This secures your appointment slot and helps us manage our schedule effectively.
Absolutely. Please provide at least 24 hours' notice for cancellations or rescheduling. This allows us to accommodate other clients and manage our bookings efficiently.
Cancellations made within 24 hours of the appointment may incur a fee. This policy helps us compensate for the reserved time slot and operational costs.
Yes, we offer various grooming packages and VIP memberships. These provide benefits like discounted rates, priority booking, and exclusive services.
Tipping is entirely optional and at your discretion. If you're satisfied with the service, gratuities are appreciated and go directly to the groomer as a token of appreciation.